Threadsdot

At Threadsdot, we strive to provide the best quality products and smooth shopping experience. Please read our policy carefully before placing an order.

1. Order Cancellation Policy

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  Orders can be cancelled within 12 hours of placing the order.
  
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  A 5% cancellation fee will be deducted from the total order value.
  
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  The remaining amount will be refunded to the original payment method.
  
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  Orders cannot be cancelled once they are shipped or dispatched.
  

2. Cash on Delivery (COD) Orders

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  For Cash on Delivery (COD) orders, a small confirmation amount may be required before dispatch.
  
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  This amount is non-refundable if the order is refused at the time of delivery.
  
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  COD charges, if applicable, are non-refundable.
  

3. Refund & Replacement Policy

We only accept refund or replacement requests in the following cases:

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  Damaged product received
  
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  Wrong product received
  
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  Missing items in the package
  

To be eligible for a refund or replacement:

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  A clear unboxing video must be recorded from the beginning (showing the sealed package) until the product is fully opened.
  
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  OR clear images showing the issue must be provided.
  
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  The issue must be reported within 48 hours of delivery.
  

⚠️ Without proper proof (unboxing video or clear images), refund or replacement requests will not be accepted.

4. Non-Refundable Situations

Refunds will not be applicable in the following cases:

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  No unboxing video provided.
  
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  Complaint raised after 48 hours of delivery.
  
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  Product has been used, washed, damaged by the customer, or altered.
  
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  Minor color differences due to lighting or screen resolution.
  
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  Order refused at the time of delivery (RTO cases).
  

5. Refund Process

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  Once your request is reviewed and approved, the refund will be processed within 5–7 business days.
  
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  The amount will be credited to the original payment method.
  
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  For COD orders, the refund will be transferred to the customer’s bank account or UPI ID after verification.